Mintbowl dog wheelchairs FAQ section for dog parents

Mintbowl dog wheelchairs FAQ section for dog parents

Mintbowl dog wheelchairs FAQ section for dog parents

MINTBOWL DOG WHEELCHAIRS FAQ SECTION FOR PARENTS

Frequently Asked Questions About Mintbowl Dog Wheelchairs

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This document serves as a comprehensive FAQ section for dog parents considering or using Mintbowl dog wheelchairs. It addresses common concerns, provides guidance on usage, and offers insights into the product’s features and policies. The aim is to ensure that pet owners feel informed and supported as they navigate the process of helping their dogs regain mobility.

Frequently Asked Questions About Mintbowl Dog Wheelchairs

Is it difficult to connect – disconnect the dog?

Connecting and disconnecting your dog from the cart is a straightforward process that takes approximately 2 minutes. Most dogs adjust to the cart within a day. Please refrain from disassembling anything yourself, as we provide a cart that is 50% assembled for your convenience. You can easily connect the legs by following the video instructions available via the QR code included with the cart or by entering the link in Google Chrome.

IMPORTANT NOTE:

When your pet first wears the cart, they may feel scared or confused. Animals are intelligent and will need time to adjust. Do not force them into the cart or lift them by their skin or tail. If your pet does not walk on the first day, remain calm and patient. It typically takes 1-3 days for pets to start walking again. Your love and our cart will help give them a new lease on life.

Choose your breed

What material is used for making the cart?

We use high-grade aluminum alloy to ensure the cart is lightweight without sacrificing strength, along with stainless steel lightweight rods for added durability.

What is the refund and return policy?

Due to the nature of animal products and potential skin infection issues, we do not offer guarantees, warranties, replacements, or refunds. However, we encourage you to record a video while unboxing the package. If the cart is damaged in transit, we will be happy to refund the full amount or replace necessary parts.

What is the delivery time of the product?

Typically, we take 2-3 days to pack the goods. Delivery to flat areas usually takes 5-6 days, while mountainous regions may take longer. Please note that these timelines are approximate, and we cannot guarantee delivery within a specific timeframe. Keep an eye on your WhatsApp, SMS, and email for tracking updates. If there are delays, feel free to contact us at +919979035679.

About invoicing and billing

Your tax invoice will be sent to the email address you provided on our website.

How to take care of your dog until you receive the cart?

  • Help your dog change sleeping positions to avoid sores.

  • Make them wear a diaper.

  • Avoid letting them walk on tiles and marble.

  • Apply powder on both sides of their body.

  • Consult your vet for calcium supplements.

  • Do not leave them alone.

  • Clean their space daily if they have accidents.

  • Use human socks with cotton to prevent rubbing on surfaces.

  • Do not force them to walk; use a towel or dupatta for support when outside.

How to put my dog on the cart?

Each cart comes with a video tutorial for connecting your dog. If you need further assistance, you can watch the following videos:

 

How to attach front leg attachments to my wheelchair?

Visit this link  https://www.dogwheelchairsindia.com/tutorials.html and follow the steps provided.

What to do if I do not receive my cart?

Please call +919979035679 with your order number, and we will assist you.

What if it doesn’t fit my dog?

You can request a replacement within the first 3 days of receiving the cart. Please provide a video showing your dog on the cart as evidence. If the fit is incorrect, we will replace the cart and adjust the price difference accordingly.

Do you sell used carts or rent carts?

Unfortunately, we do not sell used or second-hand carts, nor do we offer rentals.

Can my dog sit and sleep with the cart?

Yes, your dog can sit and sleep with the cart if you remove the chest belt.

Is COD available?

No.

Do you have any dealers near me?

Please check the dealer section on our website to find the nearest dealer.

Approximate lifespan of the Mintbowl dog wheelchair?

The aluminum frame has an approximate lifespan of 5-6 years, while the belts and buckles may wear out more quickly if exposed to rain.

Payment Gateways Accepted

We accept a variety of payment methods to ensure convenience for our customers. The following payment gateways are available:

  • Bank to Bank Transfer

  • Debit Card

  • Credit Card

  • UPI (Unified Payments Interface)

  • GPay (Google Pay)

  • PhonePe

  • Paytm

Adjustment Period for Pets

The adjustment period for pets can vary significantly, typically ranging from 1 day to 3-5 days. Here are some tips to help your pet acclimate to their new wheelchair:

  1. Encourage Movement: Place your pet in the cart and gently support them by pushing from behind.

  2. Use Favorite Treats: Show them their favorite food to motivate them to explore.

  3. Be Patient: Understand that your pet may have been confined to one room for a long time, which can make them scared and nervous.

  4. Build Confidence: Help your pet regain their confidence. Once they come out of their depression, they will start to enjoy their rides in the cart every day.

Wheelchair Assembly Instructions

When you receive your pet’s wheelchair, it will typically arrive 50% assembled. The remaining assembly will need to be completed by you. Here’s how to proceed:

  1. Tutorial Library: We provide a printed QR code with every wheelchair. Scan this code to access our tutorial library, which contains step-by-step assembly instructions.

  2. Customer Support: If you encounter any issues during assembly, please do not hesitate to contact our customer care team. We offer assistance via WhatsApp video calls to guide you through the assembly process and help connect your dog to the wheelchair.

By following these guidelines, you can ensure a smooth transition for your pet into their new wheelchair, making the experience enjoyable for both of you.

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